Empathy is the secret ingredient to building deeper connections. We may not always have the courage to display it, but by standing in someone else’s shoes, it can lead to genuine progress when it comes to resolving conflict.

What is empathy?

There is a lot of information out there and you are probably aware of the difference between sympathy and empathy. However, the ability to practice empathy is a different story.

Empathy is the ability to understand and share the feelings of others. When you can put yourself in someone else’s shoes. It can be pivotal in establishing connection and understanding.

Often in a conflict, there are two sides with different views and a lack of compromise or understanding. There can also be an environment of criticism, defensiveness and hostility.  The ability to see a different viewpoint is an extremely powerful tool. It can soften negative emotions and lead to less judgment, and fairer and more objective outcomes.

The impact of external pressures on our lives is constant.  Some of these pressures include society’s expectations, social media influences, human distractions and work. For all these reasons, understanding others’ perspective can sometimes be challenging. After all, their experience is their own.

How can you practice empathy?

Finding time to listen actively to others, sharing your knowledge and experiences, looking at a situation from a different perspective, communicating better and recognising emotions can go a long way. By creating a safe space for someone to express themselves and feel understood, you can make a big difference. Showing empathy involves being present, understanding, and supportive towards others, especially during times of difficulty or distress.

A powerful tool for resolving conflict

Here are some reasons why empathy is so powerful and why it plays a crucial role in conflict resolution.

• By understanding different perspectives, it will allow you to see the situation from the other person’s point of view. By understanding their emotions, you can find common ground and work towards finding solutions that both parties feel comfortable with.
• Empathy encourages effective communication through active listening. If someone feels heard and understood, they are more likely to engage in constructive dialogue rather than resorting to defensive or aggressive behaviours. Responding empathetically to someone’s emotions can diffuse anger and create a better environment for resolution.
• It creates a foundation for connection and helps to build trust between conflicting parties. A foundation of trust and mutual respect is essential for resolving conflicts peacefully.
• By considering the needs and concerns of all parties involved, you can brainstorm options that meet both parties interests and goals. Empathy helps in generating creative and mutually beneficial solutions to the problem.

Empathy is a powerful tool in conflict resolution; it promotes understanding, communication, trust, and collaboration, leading to more sustainable and peaceful outcomes.