Once an appointment is made, we hope that as the clients, you have every intention to keep that appointment.

If appointments are missed or cancelled at short notice, we are unable to offer those appointments to other clients. We also incur certain costs such as room hire and administration costs. However, we do understand that occasionally, clients will need to postpone or cancel their mediation session.

If you need to cancel or postpone your appointment, please give us at least 5 working days’ notice. If we do not receive enough notice, the client cancelling the appointment will be charged 50% of the fee payable.

Clients who miss or do not attend appointments on the day will not be refunded and are charged the full fee payable.

Refunds Following Cancellation

If you cancel your booking within the terms and conditions above, we will refund your payment within 10 working days of your cancellation.

We reserve the right to cancel or postpone a session: in this case we may offer you an alternative appointment if required. In the event of this not proving suitable to you, a full refund will be given.

We trust you appreciate we have adopted this policy in the interests of meeting the needs of all our clients, as promptly and efficiently as possible. Your co-operation is appreciated.